delivery information

Delivery Information

MOTOTECH ENGINEERING SHIPPING POLICY / RETURNS


PREFFERED CARRIER
We like to use UPS to send out all of our orders.  Our online transaction menu will only have that carrier listed with different priority grades for shipment.  If for some reason UPS does not reach your location, please feel free to contact us and we will help you with your order however we can.

OUT OF STOCK / BACKORDER
We try our best to have everything on hand to ship out orders in a timely manner.  MOTOTECH ENGINEERING is a small design & manufacturing operation consisting of some machinery we own ourselves and a list of third party raw material suppliers and machine shops we use to make our products.  At some point or another we may be backordered on some items due to supply chain or contractor delays.
It is our goal to have your order shipped out to you within 48hrs of your complete online transaction.
In the event that an item you or your organization ordered is not ready for shipment within 48hours of the placement of that order, we will send you an email with notification of the situation and a projected ship date.  If you so choose to cancel your order because of an unacceptable time interval for shipment after such notification, you may contact us via the telephone or e-mail listed in our “contact us” section or by simply replying to the sent e-mail notification.  


RETURNS
MOTOTECH ENGINEERING does take returns of merchandise for full refund if the product is unacceptable in workmanship or material quality at our discretion.  In the event that you wish to return your defective merchandize, please contact us and we will open a case where we will assess the problem and make a decision.
Please also be advised that returns are only accepted if you get a hold of us within 72hrs of receipt of your merchandise.
Buyer is responsible for all shipping costs on returns.